{"id":2635,"date":"2025-09-27T15:06:37","date_gmt":"2025-09-27T15:06:37","guid":{"rendered":"https:\/\/www.tenshiatelier.com\/%d0%b4%d0%bb%d1%8f-%d0%bf%d0%be%d0%ba%d1%83%d0%bf%d1%86%d1%96%d0%b2\/"},"modified":"2025-09-27T15:26:04","modified_gmt":"2025-09-27T15:26:04","slug":"%d0%b4%d0%bb%d1%8f-%d0%bf%d0%be%d0%ba%d1%83%d0%bf%d1%86%d1%96%d0%b2","status":"publish","type":"page","link":"https:\/\/www.tenshiatelier.com\/en\/%d0%b4%d0%bb%d1%8f-%d0%bf%d0%be%d0%ba%d1%83%d0%bf%d1%86%d1%96%d0%b2\/","title":{"rendered":"CUSTOMER SERVICE"},"content":{"rendered":"\t\t
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CUSTOMER SERVICE<\/h6>\n

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SHIPPING <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tEach order is carefully packed and shipped within 2\u20133 business days, as long as the item is in stock. We deliver orders through Nova Poshta or Ukrposhta, delivery within Ukraine usually takes 2 to 5 business days. For international orders, delivery time is usually 2 to 4 weeks, depending on your location + allowing up to 2 business weeks for order production. We’re happy to ship worldwide, except to Russia and Belarus. If you have questions about shipping methods, timeframes, or special requests \u2014 don’t hesitate to contact us, we’re always happy to help. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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PAYMENT <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We offer several reliable and secure payment options: Online payment \u2014 orders can be placed through the WayForPay payment system which supports Visa and MasterCard. Bank transfer \u2014 payment can be made by direct bank transfer using account details. If you have additional questions about payment, please contact our support team. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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CUSTOM ORDERS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We’re happy to create jewelry specifically for you. Contact us to discuss the details of your custom order \u2014 we’ll do everything possible to bring your idea to life. Production time: approximately 4-6 business weeks. Additional charges may apply for custom work. Let’s create something special together. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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RETURNS & EXCHANGES <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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TENSHI ATELIER brand items are not subject to return or exchange, except in cases where a manufacturing defect is found. You have the right to refuse an order upon receipt if the delivered item does not match what was ordered. In such cases, it must be returned to the courier immediately upon delivery in its original packaging along with all accompanying documents. If you have questions about quality or completeness during acceptance, please immediately notify our manager at: info@tenshiatelier.gmail.com<\/a> <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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DAMAGE AND REPAIRS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If your order arrived damaged, please notify us within 24 hours of receipt. For orders placed through our official website or Instagram, contact us at: info@tenshiatelier.gmail<\/a> Be sure to include clear photos and videos of the product and a detailed description of the damage \u2014 this will help us assist you as quickly as possible. We’ll do everything possible to resolve the situation promptly. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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GIFT CARDS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Tenshi Atelier gift certificate is an elegant gesture of attention, embodied in physical format with a unique one-time code for use exclusively on tenshiatelier.com<\/a> Please note: the card is sent by mail \u2014 the code is not sent by email. Since the card is intended for one-time use, please treat it with special care \u2014 like cash. Tenshi Atelier is not responsible for loss or theft of gift cards. Cards have no expiration date, are not subject to return, transfer, exchange, or cash refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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